The KOVA take on
Enterprise Technologies

Kova Corp delivers reliable solutions for enterprise and security intelligence, efforts supported by our partnerships with global leaders in public safety and contact centers.

How to Deliver Great Customer Service for All Ages at a Contact Center

At a contact center, it can be really tricky to know how to tailor your customer service for all ages when you can’t see your caller. Still, there are a few tricks to delivering an exceptional experience every time, depending on what generation your caller belongs to. Baby Boomers (born 1946-1964) Baby Boomers are completely misrepresented […]
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Verint Media Recorder - Customer Feedback Software

Providing quality customer service is one of the main goals of most contact centers. By promoting strong customer service, contact centers are looking to drive their performance and improve their organization’s position in today’s competitive market. With so many companies working towards the same goal, it is natural to wonder exactly what the customer’s think […]
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Calling 9-1-1 Is Just the Beginning

In an emergency situation, Americans are taught to call 9-1-1. The standardized emergency number has a rather short history, but has quickly become the model of what to do when you need help. With a quick call, you can be sure a team will be dispatched to your location and provide you with whatever type […]
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Verint Media Recorder Customer Feedback – Assessing Customer Beliefs Correctly

Companies invest a considerable amount of time and money into gathering feedback from its valued customers. Despite their best efforts, most companies end up gathering inaccurate data from their customers. Verint Media Recorder Customer Feedback enables companies, especially call centers, to acquire the truth about what their customers truly think about them. Here is a […]
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3 Tips for Creating the Most Effective Employee Schedule

While it is vitally important to every call center to offer quality service to customers, that cannot happen unless your employees arrive at work promptly, and when they are scheduled. Even if you use scheduling software, many small adjustments need to be made on an almost daily basis as employee needs change. Many times these […]
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Verint Media Recorder Performance Management: Meeting Needs, Exceeding Expectations

For any call center, standardizing performance metrics can be difficult and time-consuming. Verint Media Recorder Performance Management can help make this tedious and difficult task rather simple. As a unified solution, it provides you with the set of tools and structures needed to not only track but also monitor and improve the performance of your […]
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Empowered Employees Deliver Satisfied Customers

The obvious goal of every call center is to maximize their company’s profits by increasing revenues and minimizing costs.  All too often, however, enterprises focus on one side of the equation – to the detriment of the other. One vital but often overlooked dynamic provides a strategy to achieve both: As the two principal stakeholders […]
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Verint Media Recorder Text Analytics for Customer Satisfaction

Customer satisfaction is of the utmost importance to any business because every business, no matter how big or small, depends upon its customers to thrive and flourish. Researchers the world over stress the importance of this aspect of a business continually, more so because it acts as a metric through which organizations can understand, manage […]
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Audiolog for Contact Centers: Record, Evaluate, Grow

Audiolog is a powerful software solution that grants contact centers the ability to go beyond regular audio recording capabilities. Powered by Verint Systems, Inc., the software enables calls, texts, emails and web chats to be recorded off multiple sources. With advanced optional features, AudioLog helps businesses record, evaluate and grow faster than ever before. Cost-Effective […]
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Dispatch Software Solutions For Public Safety Organizations

When communication is a matter of life and death, and response time the best means of ensuring a happy outcome for crisis situations, the system that connects people needs to be fast, sharp, and accurate. The evolving nature of modern telecommunications means that existing systems can expect a burden of upgrades as new technology emerges. […]
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