We know how expensive it is to get new customers, so keeping your current ones happy is a key to success. Kova recording solutions for contact centers provide a high performance platform for the multimedia recording, evaluation, and archiving of calls. One simple interface gives your team access to audio and screen recordings, quality assurance scoring, speech analytics, and more so you have the information needed to ensure your customers stay your customers.

Our Enterprise Feedback Management (EFM) survey platform helps you discover what customers believe about your organization and products. With it you can collect and analyze valuable information that will allow you to take necessary action.

Uses context-sensitive, dynamic customer surveys to capture information across different channels of contact. When integrated with Speech and Text analytics, it transforms unstructured data into actionable information automatically.

Our Workforce Management solution simplified the complex task of forecasting and scheduling. By having productivity analysis, training, and talent management part of the process, our WFM keeps your organization optimized from all angles.