Software that Facilitates Better Communication.

Enterprise Feedback Management provides the metrics to develop critical KPIs and the technology to benchmark progress. Combined with our Voice of the Customer solutions, including Speech Analytics, Text Analytics, and Customer Feedback, EFM will help you gain a holistic view of the customer experience by incorporating every interaction—chat, calls, email, Web, mobile, social media, and many others.

Software that Optimizes Your Employees.

SHARE DATA

Share data and showcase actionable results using customizable, interactive dashboards, branded reports, and embeddable widgets.

CENTRALIZE SURVEYS

Centralize survey responses—as well as data from other systems—in customer panels, enabling you to create highly personalized surveys, interact more intelligently, and create robust, detailed reports.

SCALE YOUR PRODUCT

Scale the product to thousands of users with a rich feature set of permissions and workflows that ensure brand standards and protect customer data.

SPEECH & TEXT ANALYSIS

Analyze text responses and discover customer sentiment.

Let us show you how Feedback Management Software can benefit your call center.

Need More Features? No Problem.

Customer Satisfaction

Benchmark levels of satisfaction in the customer journey.

FeedBack Collection

Collect customer feedback across Web, email, in person, call, mobile, social media sites.

MONITOR PROCESS CHANGE IMPACT

Validate and monitor process changes to ensure they are positively impacting customer satisfaction.

MOBILE CUSTOMER FEEDBACK

Gain immediate customer feedback anytime and anywhere with EFM Mobile—online or offline, or through web, email or SMS.

We've Helped These Companies Optimize Their Call Centers.

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Your Call Center?