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Hear the Voice of your Customer

Understanding the contact experience from both the customer and employee perspective is one of the sure-fire ways to grow your business. Our solution helps you engage with both via multi-channel surveying for capturing input across email, web, multi-channel surveying for capturing input across email, web, mobile, and SMS channels – using a single survey across different communication channels.

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Get More Context to Your Surveys.

Our solution uses context-based surveys to connect to customers delivering high response rates that allow you to do significantly more than simple sampling to gather useful data from large numbers of customers and through multiple sites.

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Software that Optimizes Your Call Center.

Customization

Apply your brand to surveys and emails utilizing dozens of templates, questions, and themes. Manage frequency and timing of surveys to eliminate “feedback fatigue” and increase participation.

Embrace mobile

Mobile-optimized surveys are included to enable easy survey participation anywhere.

Metrics and more metrics

Manage satisfaction and loyalty program metrics. Measure employee feedback to improve training and retention. Combine data from our solution and external solutions into a holistic view.

feedback driving action

Cases can be opened, assigned, prioritized, and monitored automatically based on survey responses.
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Let us show you how Our Customer Experience Software can benefit your call center.

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See How This Solution Optimized The Workforce of These Companies

Are You Ready to Optimize
Your Call Center?

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