How Smart Is Your Smartphone?

More than 90% of American adults own a cell phone, with two-thirds of those owning a smartphone. With so many smartphones in use around the country, Americans are taking advantages of the tools that smartphones offer them including navigation, text messaging and access to social networks. Have you ever thought of a smartphone being so […]

Calling 9-1-1 Is Just the Beginning

In an emergency situation, Americans are taught to call 9-1-1. The standardized emergency number has a rather short history, but has quickly become the model of what to do when you need help. With a quick call, you can be sure a team will be dispatched to your location and provide you with whatever type […]

Introducing the New Insight Center Remote

KOVA is excited to announce the launch of its latest new product: InsightCenter, Remote Edition! The InsightCenter has always been a vital and valuable element in our Audiolog For Public Safety recording system, allowing users the ability to recreate an incident using audio, video, and even text recordings, all in one place. But now this […]

What Contact Center Supervisors Need To Know About Acoustic Shock

Acoustic shock. It’s something you probably have never heard of, but it’s been around for over a decade. If you aren’t aware of the term, not knowing might just imperil the acoustic safety of your contact center workforce. Acoustic shock disorder (ASD) is a condition that occurs when unannounced sounds, ones that are materially different to […]

Using Metrics to Improve Contact Center Performance

Any time communication takes place with customers there is an opportunity to enhance the image of your enterprise. Unfortunately, there are also the pitfalls of leaving the customer with a less than satisfactory experience. Optimizing contact center metrics can be a way to better your communication with customers – and that’s a means to advertise […]

Radio Jamming A Growing Problem

It can be a matter of life and death: Private persons using radio-jamming devices to interfere with emergency responder communication. And it’s on the rise. Fire and rescue face extraordinary challenges in their efforts to save the lives and property of Americans everyday. When responding to a call for help, radio communication between responders and […]

SilentPartner: Much More Than Just a Data Capture App

KOVA is excited to share a brand new video about our mobile recording platform, SilentPartner, which turns your smartphone into a multi-purpose tool for capturing data while on the go. There are some apps that help you while away the time with a game, launching birds at unstable structures or decorating virtual cupcakes with virtual […]

7 Tips for Using VoC Programs to Spur Customer Loyalty

In the business world today, relationships are everything. Purchasing decisions are often driven by the strength of the connection a consumer feels with a certain company. This rapport with a brand is what leads to true customer loyalty ─ an emotional connection with a business that turns a one-time buyer into a repeat customer. So […]

Social Media and Public Safety

Could the public ever contact 911 for help via Twitter or Facebook? Though public safety answering points are far from implementing that service now, it’s actually something that’s being mulled over by key figures in the industry. Social media is already being tapped for a variety of public safety uses but there are major challenges […]

KOVA Recently Awarded GSA Contract with the Federal Government

We here at KOVA are excited to announce that we have just been awarded a General Services Administration (GSA) Schedule Contract with the federal government! In case you were wondering, the GSA is the centralized authority for the acquisition and management of federal government resources. GSA Schedule Contracts assist federal employees in purchasing products and […]

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