The KOVA take on
Enterprise Technologies

Kova Corp delivers reliable solutions for enterprise and security intelligence, efforts supported by our partnerships with global leaders in public safety and contact centers.

Verint Named 2013 Speech Analytics Winner

We here at KOVA are thrilled to announce that our partner, Verint Systems, Inc., was recently honored with a 2013 Market Leader award from Speech Technology Magazine in the Speech Analytics category. In order to determine who deserves this prestigious prize each year, the publication considers the following criteria: affordability, customer satisfaction, ease of use, […]

Introducing KOVA’s New Mobile Recording Solution!

KOVA is excited to announce its latest offering: Our brand new Mobile Recording Solution! Finally, professionals on the go have a way to use their smart phones to capture critical information on site, such as interviews and photos, categorize that data on the spot by assigning it a name or number, and then instantly transmit […]

Getting the Most from Your Workforce Optimization Program

In the software industry, when we talk about Workforce Optimization (WFO) we’re generally referring to tools that are developed to enhance employee efficiency, streamline tasks and organizational processes, and simplify business management within the company. At KOVA, we offer a full suite of tools to facilitate those efforts that include Verint System’s Workforce Management, Quality […]

Kova Partner Verint Systems Tops the Ventana Research 2012 Value Index for APM

Kova is proud to announce that our partner Verint Systems tops the Ventana Research 2012 Value Index for Agent Performance Management (VIAPM) tools. Verint delivered the highest value on an overall weighted-evaluation measure, coming in ahead of other industry heavyweights like NICE Systems, VPI, Envision, CallCopy, OnviSource, KnoahSoft, Genesys, inContact, Aspect, and LiveOps. Ventana’s Value […]

Top 10 Best Practices for VOC Executives

Customer feedback provides a rich opportunity to transform comments into improved business processes and a better overall customer experience. Listening to, understanding, and acting on the VOC is critical to operational and organizational improvement. To that end, Forrester Research Customer Experience Analyst Adele Sage has assembled a top ten list of advice and best practices […]

Introducing SilentPartner V2!

Up until now, when cellular phones were used on scene by emergency responders – EMS

Know the Basics of Contact Center Analytics

There are many tools that contact centers are able to leverage to get the most from their technology, systems, processes, and employees; however, full optimization comes from having the ability to analyze data gathered from the output of these functions. Analyzing this data means gaining insights and lessons that can be used to make continuous […]

Choosing the Right Public Safety Software

Choosing the right technology to support public safety initiatives is mission-critical, but can be timely and complex. According to a 2009 study, 68 percent of government information technology projects failed to deliver on time, on budget, and with required features and functions. Moreover, they are almost always extremely costly with consultant fees, the request for […]

Four Ways to Make Your Call Center a Happier Place

Like all business, call centers function best when its agents are happy. Call center agents are typically the first line of defense when a customer is unhappy with your organization and they must come to work prepared to resolve issue after issue -- and be able to do it with purpose, intention , and enthusiasm. […]

Building Holistic Voice of the Customer Program

  Mark your calendars and save the date! On Tuesday, August 6, 2013, at 1 pm ET, Verint will be teaming up with Loyalty360 to host a webinar covering Voice of the Customer, Customer Satisfaction, and Customer Service Recovery – the three vital components in building a holistic Voice of the Customer program. Verint, Inc. […]