Mark your calendars and save the date!
On Tuesday, August 6, 2013, at 1 pm ET, Verint will be teaming up with Loyalty360 to host a webinar covering Voice of the Customer, Customer Satisfaction, and Customer Service Recovery – the three vital components in building a holistic Voice of the Customer program.
Verint, Inc. is, of course, the manufacturer of the Enterprise Workforce Optimization Solutions that we offer here at KOVA. Loyalty360 is a global clearinghouse and think tank, focused on the voice of the customer, and committed to promoting loyalty as a marketing strategy.
In Tuesday’s webinar, you’ll learn how VWR International, a global laboratory supply and distribution center, integrates customer feedback from multiple touch points, including Customer Service, Technical Support, and Web, with periodic relationship surveys to form a holistic Voice of the Customer (VoC) program to improve the customer experience.
The speakers, Nancy Porte, Vice President of Customer Service at Verint, and Matt Wroblewski, Director of Market Research at VWR International, will share with you how to:
Nancy Porte has built Voice of the Customer and Customer Experience Management programs herself, and served as an advisor to others doing so, as well. In her experience, the most successful programs have 7 key elements in common:
She will be sharing her expertise on this subject on Tuesday: tune in to hear more!
Verint is dedicated to providing clients with the latest in Voice of the Customer Analytics. In fact, using the recently expanded Verint Voice of the Customer Analytics portfolio, businesses can capture VoC feedback anytime and anywhere by easily deploying mobile surveys offline or online via the web, email, IVR and now SMS. As a result, organizations can benefit from in-the-moment feedback at the point of experience or transaction—such as a service call, retail purchase or visit to the bank.
Listen in to the webinar this Tuesday, August 6, 2013, at 1 pm ET, and learn how to use feedback from across your organization to build a leading VOC program.
Register here today!