Interest in BYOD Programs Is Growing – Is Your IT Department Ready?

Employees and businesses are pushing for more robust mobile workforce solutions today, and IT departments have been working to accommodate these requests. As more businesses embrace the use of mobile technology, they need to decide whether to allow employees to use personal devices for work purposes instead of company-issued devices. Bring your own device (BYOD) […]

Develop an Engaged Workforce In Your Contact Center to Boost Performance

Most successful contact center managers will tell you that they watch individual employee performance metrics very closely because they affect the company’s bottom line. If an employee is struggling to meet his or her productivity goals they could be out the door tomorrow. After all, there is no shortage of people looking for work these […]

5 Digital Trends in Customer Service That Are Not Going Away

Enterprises looking to beef up the customer service experience they provide have a wealth of contact center solutions to consider. New innovations seem to be cropping up everyday, many which embrace the digital technology currently available to keep customers – and employees – smiling. In order for any customer service initiative to be successful, it […]

How M2M and Wireless Technology Can Improve Public Safety Communications

Machine-to-machine (M2M) technology allows machines to talk to each other (send data) through wired or wireless communications, and new applications for M2M, utilizing advances in wireless technology, continue to grow in a wide range of industries. These innovations have been revolutionary both for consumers and the business world. Today we’re also seeing more government entities […]

TDoS Attacks Target Emergency Services

Telephony Denial of Service (TDoS) scams are falling under the close scrutiny of the Department of Homeland Security (DHS) and the Federal Bureau of Investigation (FBI) due to a number of attacks affecting Public Safety Answering Points (PSAPs). An increasing number of such attacks have been coming into the FBI’s Internet Crime Complaint Center (IC3)—as […]

Is the World Ready for IPv6 Transition?

The IT world was abuzz with excitement on June 6, 2012 as World IPv6 Launch Day unfolded: The day that IPv6 would replace outdated IPv4.Aside from the big guys (think Google, Bing, Yahoo, Facebook, AT&T, and Comcast), the rest of the world has struggled to adapt—including the United States government. 1 Why IPv6? Any machine […]

4 Tips for Finding Top Talent for Your IT Business

The economy appears to be slowly improving and unemployment numbers may be heading downward, but the future looks especially bright if you’re looking for a position in a technology field. According to an InformationWeek 2012 IT staffing report released last fall, 18 percent of big data and analytics focused companies were looking to add to […]

Big Data in the Customer Service Environment

It’s hard to talk about customer service metrics and strategy today, without bringing up the role of Big Data. What exactly is Big Data and what role should it play in your overall customer data management strategy?...

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