The KOVA take on
Enterprise Technologies

Kova Corp delivers reliable solutions for enterprise and security intelligence, efforts supported by our partnerships with global leaders in public safety and contact centers.

6 Dos and Don’ts For Any Contact Center

It’s often been said “don’t judge a book by its cover,” however, a cover doesn’t necessary have to be something visible to the eye. It can be an email, a visual impression or simply how you present yourself over the phone. Having professional interactions with customers will keep them happy and build a better reputation […]
READ MORE

8 Ways To Cope With Less-Than-Happy Contact Center Customers

Everyone gets them. They’re difficult to serve, and your best customer service program bounces off them like a rubber ball. When they’re through with your contact center team members, morale can be in the basement. Irate customers are a fact of life for contact center employees. And while every solid call center should have clear […]
READ MORE

Tips For A Less Stressful Contact Center Workday

Working the long hours of a contact center job can often be stressful, especially when people are constantly calling you to solve their problems. This stress can grow exponentially when the calls keep coming in without any time to relax and take a breather. Here are several tips that contact center team members can use […]
READ MORE

Congress Authorizes National Center for Campus Public Safety

Instances of violence on the campuses of U.S. colleges and universities are on the rise. Many institutions of higher learning have attempted to meet what has become a growing concern by crafting internal policies and procedures. While these policies are an important part of the attempt to stem violence and make colleges safer, the results […]
READ MORE

Awards Highlight The Critical Importance Of 911 Service

9-1-1 is a bedrock of American civil society. Without the support of state and local authorities, coupled with the tireless and at times daunting service of 9-1-1 operators, many men and women would not be alive today. In a world that is apt to take any service for granted and to marginalize the importance of […]
READ MORE

Celebrating National Public Safety Telecommunicators Week

You might not know it, but the week of April 13-19 is National Public Safety Telecommunicators Week, an opportunity to remember those who serve our communities in a vital capacity. Public safety is everyone’s concern. Whether on the job, at school, at home, or on the road, when an emergency happens, having a lifeline to […]
READ MORE

Tips to Share During 9-1-1 Education Month

April is 9-1-1 Education Month, and so to participate in this month’s efforts to educate our nation’s youth and adults about the importance of 9-1-1 service, and what to do in an emergency, we here at KOVA have assembled a list of tips to share with our readers about what to do when calling 9-1-1. […]
READ MORE

April is 9-1-1 Education Month

Part of educating our young about how to be good citizens is teaching them the critical lesson of how to be safe – and in the event of an emergency that threatens their safety, how to get help immediately. Teaching children early and thoroughly that 9-1-1 is not a toy, but a way to keep […]
READ MORE

What Contact Center Supervisors Need To Know About Acoustic Shock

Acoustic shock. It’s something you probably have never heard of, but it’s been around for over a decade. If you aren’t aware of the term, not knowing might just imperil the acoustic safety of your contact center workforce. Acoustic shock disorder (ASD) is a condition that occurs when unannounced sounds, ones that are materially different to […]
READ MORE

Internet Telephones Are Not All That They Seem To Be

In the modern world of digital media and wireless communication, being connected is as much a basic need as the necessity of water and electric utilities. And as with any other basic service, consumers are usually on the lookout for ways to save money. Voice over internet telephone service is an increasingly popular choice with […]
READ MORE
1 34 35 36 37 38 47
eyeusers