I Am a Veteran

This November, KOVA is honored to recognize the bravery of the veterans of the United States Military. I am a veteran. I sacrifice myself to protect you. To protect your mother, father, brother, sister and your way of life. I live to serve. I have said goodbye to my family for months at a time, […]

Contact Center Solutions

Making the decision between a softphone and desk phone can be a difficult one. Having already made the switch from a traditional switched phone network to a VoIP system, your contact center has proactively taken an important step in the process. By working on a VoIP system, you are essentially working over the Internet, which […]

3 Surefire Ways to Motivate Managers

Contact centers are a rapidly changing environment with more and more responsibility being placed on the managers who lead each individual center. These changes, which come in order to follow a customer based approach, pushes each center to evolve into a more dynamic and complex environment. Managers are expected to understand and command these complexities, […]

Why You Need LCD Monitors for Your Contact Center

When outfitting a new contact center, or refreshing the technology used in your existing contact center, it’s a good idea to take a look at how the latest hardware and software can help to make your organization function as smoothly as possible. From team member comfort and ease of use to the experience that will […]

3 Tips for Dealing With the Stress of 911 Dispatching

When many people think of first responders, police officers, fire fighters and EMTs come to mind. Although they may not be first on the scene, 911 dispatchers are actually the first responders to the emergency, listening to and helping people through difficult and often life threatening situations. Dealing with frightened callers and emergency situations can […]

Picking the Perfect Chairs for Your Contact Center

Although it may not seem like it, the furniture in a contact center is pretty significant. Finding the perfect furniture for a contact center has actually been shown to produce improvements in productivity and eliminate stress and injuries in the workplace. The demanding environment of a contact center is especially in need of comfortable chairs […]

Choosing the Best Mouse and Keyboard for Your Contact Center

Your computers already have enough tangled cords coming out of it. You can get rid of the majority of them by going wireless. The best ergonomic keyboard for your contact center will help ease carpal tunnel. However, it may not look like your traditional keyboard. Some may be wireless or have the keys rearranged differently […]

3 Online Public Safety Tips for National Cyber Security Awareness Month

In the current Internet age, information is flowing faster than ever before. While this increased access to information facilitates communication and the ability to stay up to date with world news, it does put users at risk for theft, fraud or other consequences of online activity. Due to the increasing risk of privacy online, the […]

How Smart Is Your Smartphone?

More than 90% of American adults own a cell phone, with two-thirds of those owning a smartphone. With so many smartphones in use around the country, Americans are taking advantages of the tools that smartphones offer them including navigation, text messaging and access to social networks. Have you ever thought of a smartphone being so […]

4 Mistakes Your Contact Center Should Avoid

We all get frustrated when we call customer service for help only to get a response of, “Can you hold for a moment?” That moment can easily feel like forever. Here are some of the worst mistakes a contact center can make – and how to avoid them. Putting Callers On Hold There is nothing […]