SCHEDULE A DEMO

The KOVA take on
Enterprise Technologies

Kova Corp delivers reliable solutions for enterprise and security intelligence, efforts supported by our partnerships with global leaders in public safety and contact centers.

Workforce Optimization: 5 Questions You Never Thought to Ask

  What percentage of calls should we be recording? While there’s no hard-and-fast rule on how many calls you should be recording at your contact center, KOVA’s Audiolog for Contact Centers, powered by Verint Systems, Inc., makes it easy to record as many as you want. This contact center software allows a simplistic platform to […]
READ MORE

Crash Course: 4 Lessons to Learn in Your First Month at a Contact Center

Numbers are everything. Contact centers measure their success with numbers—lots and lots of numbers, from how long each customer is on hold to the length of your breaks to how many calls you take per hour. These statistics help contact center managers understand how to maximize customer satisfaction while keeping efficiency high. It might be […]
READ MORE

3 Little Known Facts about the Cloud

Utilizing the cloud to integrate company-wide data has been one of the major trends in contact center management in recent history. With benefits including automatic data updates and accessibility from all devices, there are a large number of reasons that a contact center chooses to adopt the cloud as part of its normal business practices. […]
READ MORE

Must-Haves When Buying a Workforce Management Solution

Workforce management is a software solution that can benefit nearly every type of company. As a tool that streamlines a variety of business processes, it is versatile and boasts a large number of benefits. Designed to work across all facets of an organization, it can provide detailed forecasting for scheduling accuracy, design balanced work patterns […]
READ MORE

Solve Your Problems Faster Now: Why You Need to Institute a Think Tank

Managing a contact center is all about problem solving. You are presented every day with issues from corporate you need to address, personnel issues that require coaching, and logistics conundrums that must be fixed. It can seem as though the problems never end, and there is little help in sight. Unless you have your own […]
READ MORE

Are You the Best? Two Qualities that Every Great Contact Center Manager Must Possess

Managing a busy contact center is never easy. You have so many demands on your time and attention – analytics, goals, and measurements on top of scheduling, personnel, and training. It’s a herculean job on the best of days. But two distinct priorities separate the good managers from the best. In fact, working on these […]
READ MORE

5 Steps to Success with Your Think Tank

There are few tools so valuable to a contact center manager as the Think Tank. By coordinating the top performers to team up and solve management, employee, queue, and customer problems, the manager strengthens morale while meeting his most important goals. In short, the Think Tank is the contact center’s secret weapon. Top performers, too, […]
READ MORE

Contact Center Marketing Can Boost Sales

Although contact centers began as a means of addressing customer comments and complaints, innovations in enterprise software have made contact center marketing a reality in today’s business world. Because contact centers focus on direct communication with consumers, they are able to supply CMOs with vital information that can improve marketing efforts. A Vital Point of Consumer Contact Contact […]
READ MORE

Can We Really Trust Our Representatives? Overcoming a Contact Center Manager’s Deepest Fears, part 2

  Every day, contact center managers work to ensure high call quality. So what the associates say on the other end of the line can be a real source of stress. Will they maintain a high level of professionalism and customer satisfaction? The most important part of supporting a contact center staff is the daily […]
READ MORE

Can We Really Trust Our Representatives? Overcoming a Contact Center Manager’s Deepest Fears, part 1

It keeps you awake at night and nags you every day – what are your representatives really saying on the other end of the line? Could they be giving misinformation? Might they anger customers? Will they fail to pass a problem call up to a leader, instead lying to a customer that “I am the […]
READ MORE
1 … 23 24 25 26 27 … 39
eyeusers