5 Ways for Public Safety Workers to De-Stress During the Holidays

The holiday season is a wonderful time for all kinds of reasons - but for many people it’s also one of the most stressful times of the year. This can be especially true for public safety professionals like law enforcement, firefighters, 911 dispatchers, and EMS workers. Part of this is due to the fact that […]

How to Keep Contact Center Agent Morale High During the Busy Holiday Season

Working during the holidays is, unfortunately, often a fact of life for contact center agents. It can be hard to be one of the people for whom the holiday season means just another busy day on the job, instead of spending time relaxing with family. When you’re manning the phones while everyone else is digging […]

Top 4 Ways to Reduce Call Center Employee Turnover

Everyone knows that losing contact center agents to turnover is expensive. In fact, according to Quality Assurance and Training Connection, replacing one frontline agent can cost anywhere between $10,000 and $12,000. And when you multiply that by the high numbers of agents who end up leaving their jobs within a couple of years—between 30 and […]

End of Year Tips for Contact Centers

Contact centers sometimes get a reputation as tough places to work, but they really don’t have to be. Any job can be stressful if you’re working in an environment that doesn’t encourage productivity and success. Maybe the culture at your contact center hasn’t been as strong as you would like lately, or maybe you’re […]

Trends in Public Safety for 2016

There are plenty of different ways we keep ourselves and our loved ones safe at home, but once we leave the friendly confines of our house, we open ourselves up to a variety of new dangers. Luckily, we also have quite a few public safety measures in place to keep us safe and secure. […]

Smart, Safe Cities: GE’s Smart Streetlights to Include Gunshot Detection

When people talk about the next big thing in public safety, “smart cities” is a term that inevitably comes up. The idea behind the smart cities movement is that by utilizing technology and data, we can create cities that are sustainable, healthy, and safe—in other words, cities built for the next generation and beyond. […]

KOVA Emergency Alert Notification System 411

If you’ve browsed our public safety software solutions, you may have come across something called the KEANS service. Standing for KOVA Emergency Alert System, KEANS is installed in some of the nation’s largest airports, providing a much-needed layer of airport security for everyone in the location, from personnel to travelers. But what does KEANS do? […]

Dealing with Stress as a 911 Dispatcher

911 dispatchers, or “invisible first responders,” as they’re often called, have very difficult jobs. Day in and day out, they talk people through some of the worst or most frightening moments of their lives. From burglaries to car crashes and worse, 911 dispatchers hear it all, and they have to stay calm throughout the […]

How Videos Can Help with Contact Center Training

We’ve all seen bad employee training videos—you know, the dated, grainy, cheesy ones that show up everywhere from low-level retail job training sessions to expensive multi-day trainings for corporate managers. The hair is big, the clothes are boxy, and the message is all but pounded into our heads. Don’t steal—you’ll go to jail (cue the […]

Desk Exercises to Help Keep 911 Dispatchers Healthy and Happy

9-1-1 dispatchers have one of the most stressful jobs around. When something horrible happens, they’re the first ones to respond—that’s why they’re sometimes called Invisible First Responders. Helping people through some of the worst times of their lives for eight or 12 hours a day can take its toll, making dispatchers susceptible to work-related […]