Who said work can’t feel like play? That person surely did not go home loving their job at the end of the day. There are many different contact center games and incentives that you can put into place in your contact center to boost employee morale - which will keep them coming back, as well as increase the positivity and ease of each call they attend to.
Power Hour
If your contact center uses customer satisfaction software where you can access the results, such as KOVA’s Impact360 Customer Feedback, this incentive is for you. The concept is easy, but produces a great reward. Announce to your staff that the next hour will be called “power hour.” The worker with the highest percentage of satisfied customers will win a prize. This helps to ensure that at least for the next hour, your call center representatives will be working hard to give great customer service. It is likely that the boost will last longer than that hour though, and ensure great customer service for the rest of the day.
Jeopardy
This is a new twist on a classic game. Make your own Jeopardy board or find one online; either way works. Each time a contact center representative is finished with a successful phone call (key word successful), they get to pick and answer a question. If they get the question right, they get the points. The employee with the most points at the end of the shift wins a prize. You could even continue Jeopardy for a couple of days’ time and at the end of those days, the points are tallied and then the winner is announced. This both increases representatives’ incentives to have quick, but successful calls, but it also inspires greater attendance, as the more days worked during the time period, the higher the chance to win the game and the prize.
Board games
Any board game can quickly be turned into a call center motivational game and played just like Jeopardy is played above. Each rep gets a move after completing a successful call. You could also add extra moves for things like a positive customer review, etc.
It is important to note that prizes should be just that, a prize, and not just more money. The goal of these games is to stay fun and inspiring. When there’s a monetary component, some of the fun changes. Not only that, but some employees may be less motivated because they know they can just work more to earn that same amount of money. Here are several contact center incentive ideas:
If you think along these lines, you’ll be sure to find fun prizes that people will be motivated to work hard to win, instead of something you may find at the dollar store. Think of something you would want to win and work from there. Have your own prize ideas? Share them in the comments section below!
