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Verint Media Recorder for Public Safety.

Verint Media Recorder for Public Safety is a packaged solution that integrates multichannel recording with critical functionality to improve the performance of 9-1-1 and emergency communications centers.

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Feature-Rich Public Safety Answering Point.

Capture & Retrieve Media

Capture and retrieve audio, video, text, screen data, telematics, photos, maps, and related data, such as telephone numbers and locations, from multiple sources.

Live
Monitoring

Live monitor PSAP interactions to review and evaluate call taker performance and to ensure adherence to policies and procedures.

Auto-Workload forecasting

Automate workload forecasting and staff scheduling based on work patterns, historical data, breaks, off-phone times, and individual skills, proficiencies, and preferences.

superior organization

Search for calls by CAD incident ID and review captured interactions and screens to investigate incidents and understand the chain of events.

insightful Data analysis

Easily analyze captured audio to identify clues or trends.

real world training examples

Enhance staff training and coaching using captured interactions to demonstrate best practices.

easily conduct surveys

Conduct surveys to assess staff morale, citizen satisfaction, and more.

Efficient reporting

Efficiently report and document incidents.
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Let us show you how Verint Media Recorder can benefit your emergency call center.

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More Verint Media Recorder Features

Multichannel Recording, Playback, and Storage
Using the proven functionality of Audiolog, Verint Media Recorder for Public Safety offers full-time recording, selective recording, recording on demand, and dial-in recording for digital and analog telephones, trunked and conventional radio systems, telephone lines and trunks, IP phones, SMS, and PC screens.
Investigation and Analytics
In addition to recording interactions, Verint Media Recorder for Public Safety can tag them with information from radio, ANI/ALI, CTI, ICCS, CAD, SMS, and GIS systems to help reconstruct incidents.
Quality Assurance
Users can easily measure, analyze, and document call taker performance by using point-and-click templates to develop evaluation forms and questions.
Speech Analytics
This optional functionality can process 9-1-1 calls and transcribe audio into data that can be searched for investigations.
Workload Forecasting and Staff Scheduling
Verint Media Recorder for Public Safety can automate workload forecasting and staff scheduling based on defined work patterns, breaks, shift rules, off-phone times, individual skills, proficiencies, and preferences.
eLearning and Coaching
Edit captured interactions into “learning clips” highlighting best practices and send them directly to the call-taker’s desktop for review. With Verint Media Recorder for Public Safety’s coaching tool, supervisors can schedule, track, review, and report on individual development opportunities.
Citizen Surveys
Create surveys easily using Web-based templates. These templates can then be sent by phone or email to citizens to learn about their experience with your communications center.
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