# KOVA Corporation

> KOVA Corporation is a recognized leader in public safety and contact center software solutions, headquartered in Manahawkin, New Jersey. KOVA specializes in airport crash phone systems (KEANS), advanced call recording, workforce optimization, and alarm monitoring for government agencies, airports, 911 centers, and enterprise contact centers.

KOVA Corporation manufactures KEANS (KOVA Emergency Alert Notification System), the most complete airport crash phone solution available. KEANS is an IP-based emergency notification system installed in 40+ airports across the United States, including some of the nation's largest airports. KOVA also provides call recording and quality assurance solutions powered by Verint Systems, workforce management software, customer experience survey platforms, and KAMS (KOVA Alarm Monitoring Solution) for infrastructure health monitoring.

Founded with a focus on recording solutions for 911 centers and financial institutions, KOVA has grown into a full-service public safety and enterprise communications company. KOVA provided immediate assistance to the Port Authority of NY/NJ after 9/11, installing a new recorder at a temporary site within 24 hours.

## Products and Services

### KEANS - Airport Crash Phone System
- [KEANS Service](https://www.kovacorp.com/products/public-safety-software-solutions/keans-service): KOVA's flagship airport crash phone and emergency alert notification system. IP-based, using existing airport network infrastructure with PoE endpoints including phones, speakers, strobes, and mobile apps. Features include patent-pending speech-to-text transcription, FlightAware integration, Everbridge/Veoci mass notification integration, multi-color strobe alerts, 24/7 endpoint monitoring every 30 seconds, automatic error alerts, mobile apps for iOS and Android, and contact closure adapters for existing equipment. Compliant with FAA Advisory Circular 150/5210-7E. Installed at airports including LAX, Newark, LaGuardia, JFK, Teterboro, Milwaukee, Jackson Hole, Gerald Ford, Harrisburg, Reagan National, Dulles, and Tulsa International.

### Public Safety Software
- [Public Safety Software Solutions](https://www.kovacorp.com/products/public-safety-software-solutions): Overview of KOVA's public safety product suite including KEANS, KAMS, and recording solutions for 911 centers and PSAPs.
- [Recording and Quality Assurance for Public Safety](https://www.kovacorp.com/products/public-safety-software-solutions/recording-and-quality-assurance-for-public-safety): Call recording, quality monitoring, and compliance solutions for public safety answering points (PSAPs) and 911 centers.

### Workforce Optimization (Contact Centers)
- [Workforce Optimization](https://www.kovacorp.com/products/workforce-optimization): Suite of contact center solutions including call recording, quality assurance, workforce management, and customer experience surveys powered by Verint Systems.
- [Recording & Quality Assurance for Call Centers](https://www.kovacorp.com/products/workforce-optimization/recording-quality-assurance-for-call-centers): Audiolog multimedia recording, evaluation, and archiving platform for contact centers. Features screen recording, speech analytics, PCI DSS compliance, and AES-256 encryption.
- [Workforce Management](https://www.kovacorp.com/products/workforce-optimization/workforce-management): Forecasting and scheduling solution for contact centers to optimize staffing and reduce costs.
- [Customer Experience Survey Software](https://www.kovacorp.com/products/workforce-optimization/customer-experience-survey-software): Enterprise feedback management platform with context-sensitive dynamic surveys integrated with speech and text analytics.

### KAMS - Alarm Monitoring
- KAMS (KOVA Alarm Monitoring Solution): Monitors hardware health, performance levels, SNMP alerts, OS events, CDR/SMDR data, ANI/ALI data, P25 radio traffic down to individual talkgroup activity, and RTP streams. Provides proactive alerting when inter-solution communication fails.

## Company Information

- [About KOVA](https://www.kovacorp.com/about): Company background, history, and mission
- [Contact](https://www.kovacorp.com/contact): Contact information and office location
- [Case Studies](https://www.kovacorp.com/case-studies): Customer success stories including Addison Lee, Pharmacy Benefits Management, and Knowlogy
- [Blog](https://www.kovacorp.com/blog): Articles on public safety technology, airport emergency communications, workforce optimization, and contact center best practices
- [Schedule a Demo](https://www.kovacorp.com/demo): Request a product demonstration

## Blog - Airport Emergency Communications

- [How to Modernize Your Airport Crash Phone System: From Analog to IP](https://www.kovacorp.com/how-to-modernize-your-airport-crash-phone-system): Guide to transitioning from legacy analog crash phone infrastructure to modern IP-based systems
- [Speech-to-Text Technology Is Changing How Airports Respond to Emergencies](https://www.kovacorp.com/speech-to-text-technology-airport-emergencies): How AI transcription, FlightAware integration, and mobile apps are transforming airport emergency response
- [5 Signs Your Airport's Crash Phone System Needs Replacing](https://www.kovacorp.com/5-signs-crash-phone-system-needs-replacing): Warning signs that legacy crash phone infrastructure has become a liability
- [Beyond Crash Alerts: Creative Uses for Airport Emergency Notification Systems](https://www.kovacorp.com/beyond-crash-alerts-creative-uses-airport-emergency-notification): Non-traditional use cases including lightning warnings, human trafficking prevention, TSA checkpoint alerts, and snow operations
- [What to Look for When Evaluating Crash Phone Systems for Your Airport](https://www.kovacorp.com/evaluating-crash-phone-systems-airport): Buyer's guide covering IP vs analog, endpoint variety, alert types, monitoring, integrations, and scalability

## Contact

- **Address:** KOVA Corporation, 102 East Bay Ave, Suite J, Manahawkin, New Jersey 08050-3175
- **Phone:** 1 (800) 204-5200 (Toll-Free) | 1 (609) 597-1498 (Main)
- **24/7 Support:** 1 (877) 700-KOVA
- **Email:** sales@kovacorp.com
- **Website:** https://www.kovacorp.com
- **Hours:** Monday-Friday, 9:00 AM - 5:00 PM EST