Workforce Optimization with Verint Media Recorder
Our Workforce Optimization solutions work seamlessly across your enterprise including contact centers, branch operations, marketing, customer care, back-office operations, and financial compliance. Because our solutions facilitate the capture and process of critical information about work output and customers, they reveal areas of opportunities, providing the insights that produce measurable results.
Audiolog for Contact Centers, powered by Verint Systems, Inc., provides a high performance platform for the multimedia recording, evaluation, and archiving of calls. Audiolog allows contact center recording to be performed on an on-demand, pre-scheduled, or criteria-driven basis. Its search and retrieval functions enable call centers to quickly and easily uncover opportunities to improve customer service, expedite dispute resolution, and reduce liability. read more
Our Enterprise Feedback Management (EFM) survey platform helps you discover what customers believe about your organization and products. With it you can collect and analyze valuable information that will allow you to take necessary action. read more
Uses context-sensitive, dynamic customer surveys to capture information across different channels of contact. When integrated with Verint Media Recorder Speech Analytics and Verint Media Recorder Text Analytics it combines unstructured and structured data into the analysis. read more
Verint Media Recorder Workforce Management is a web-enabled solution that helps you to manage staffing needs appropriately to enhance performance. read more