When outfitting a new contact center, or refreshing the technology used in your existing contact center, it’s a good idea to take a look at how the latest hardware and software can help to make your organization function as smoothly as possible. From team member comfort and ease of use to the experience that will be provided to your customers, the equipment and technology you choose will have a significant effect on your contact center’s performance. Whether it’s the headsets your agents use or the training software you purchase, weigh the pros and cons of each carefully before making that final decision.

One such consideration? The monitors your agents will be looking at all day. LCD, or Liquid Crystal Display screens can be an added benefit to your contact center. They have a variety of characteristics that have caused demand to increase over the past several years. Being lightweight, aesthetically appealing, energy efficient and long-term cost effective, are just a few of the reasons that many contact centers now prefer to use LCD monitors.

More Advantages

• Brightness: Produces very bright images, due to high peak intensity. LCD screens are very suitable for environments that are very-well lit.
• Emissions: LCDs produce considerably lower electric, magnetic and electromagnetic fields than CRTs.
• Physical Aspect: The LCD screens take up to about 40% less desk space. LCDs are thin and compact.
• Power Consumption: Energy efficient. They consume less than 1/3 the power of a comparable CRT. They also consume less electricity than a CRT and produce little heat.
• Screen Shape: Screen is completely flat.
• Sharpness: At the native resolution, the image is perfectly sharp. Adjustments are required at all other resolutions, however, which can result in some image degradation.

Disadvantages

However, there are also disadvantages to LCD screens, just like any other product. These are:

• Not suitable for dimly lit applications
• Aspect ratio: The aspect ratio and resolution are fixed.
• Require frequent adjustments throughout the day
• Limited viewing angles
• Purchase cost is relatively expensive
• Lower contrast than CRTs due to a poor black-level
• Black level: Not proficient at producing black and very dark grays. In a “standard” configuration, not appropriate for dimly lit and dark conditions.
• Cost: LCD screens are considerably more expensive than comparable CRTs. They do boast a cheaper lifetime cost, however - they last about 13,000 to 15,000 hours longer than a regular CRT.

Key Benefits of an LCD Display

• LCD Displays can be used by the contact center, HR, marketing, production and help desk so the cost of the hardware and software is spread across multiple budgets.
• A single LCD screen can display content in many fashions, gaining the attention of the agents and team leaders, and helping to improve contact center performance.

Get the most out of your contact center by incorporating LCD screens. And if you are looking to upgrade your contact center software, contact us here at KOVA today. We’d be happy to discuss your organization’s specific needs and customize a package of solutions just right for you.