SilentPartner: Much More Than Just a Data Capture App

KOVA is excited to share a brand new video about our mobile recording platform, SilentPartner, which turns your smartphone into a multi-purpose tool for capturing data while on the go.  There are some apps that help you while away the time with a game, launching birds at unstable structures or decorating virtual cupcakes with virtual sprinkles. There are some that.

How Better 911 Call Data Can Improve Emergency Outcomes

It’s virtually impossible to overstate how precious time can be in an emergency situation, especially the time between when an emergency is called in and when public safety workers arrive. Be it a fire, a search and rescue mission or a hunt for a fugitive, every second is precious. But time isn’t the only thing that can change the outcome of an emergency. Data is.
May 18th, 2017|Workforce Management|0 Comments

So You Want to Be an Emergency Dispatcher/telecommunicator or Telecommunicator

Every important job has standards, and that’s certainly true of the positions of emergency dispatcher/telecommunicator and emergency telecommunicator. It’s a critical occupation in which an employee has to work quickly and efficiently with decisive action, because lives are quite literally on the line. In short, it’s not a job for everyone. But when a public.
May 12th, 2017|Workforce Management|0 Comments

How Technology is Helping Keep Public Safety Workers and Citizens Safe

Risk is part of the job for many, if not all, public safety workers - but unnecessary risk should never be. Keeping those workers safe in the event of a natural disaster so that they can then keep the public safe is crucial, and agencies should seek the best possible ways to do so. Luckily, we live in an era when technology can be a big help to all those in the public.
May 4th, 2017|Workforce Management|0 Comments

6 Ways to Help New Contact Center Employees Succeed

Contact center work can be rewarding because it’s such a great test of quick-thinking, multi-tasking and customer service. Finding an employee who excels at all of those things can be challenging, however, and contact center work can often be the first job of a young person who’s just entered the workforce. So the challenge is to create a training program that.
May 3rd, 2017|Workforce Management|0 Comments

7 Invaluable Tips for Tech Support Contact Centers

Technical support is possibly one of the most difficult areas a contact center agent can work in. As part of an off-site company, it can be challenging to get the information you need from your callers - much more  so than as part of an on-site service that can simply take a look at the device and diagnose the problem in person. So what is it that makes a good tech.
April 27th, 2017|Workforce Management|0 Comments

8 Ways Mobile Command Units are Used by Public Safety Agencies

You’ve probably seen the scene before in movies: There’s a tense hostage situation or a bank robbery gone wrong, and the police cars and SWAT teams start rolling up. And somewhere nearby, there’s a large van or truck that looks similar to the ones that UPS and FedEx drive around, but more fortified. Inside this truck are the people making the calls, making the.
April 26th, 2017|Workforce Management|0 Comments

KOVA to Attend the Harris International Users Conference

Without a doubt, the Harris Corporation is one of the standard-bearers in the field of wireless communication. Their collection of tactical radios, electronic systems, night vision equipment and antennas is about as must-have for members of the public safety community as you can get, up to and including the Federal government. That’s why their International Users.
April 20th, 2017|Workforce Management|0 Comments

Campus Safety: The New Jersey College and University Public Safety Association Conference

Maintaining and enforcing public safety are not static professions. They are constantly evolving, with new standards and requirements popping up all the time. It’s KOVA’s job to stay on top of those changes, and that’s why we’re going to be participating in this year’s New Jersey College and University Public Safety Association Conference. The conference,.
April 18th, 2017|Workforce Management|0 Comments

More Best Practices for Contact Center Training

In an age of increasingly technology-fueled contact centers, automated systems can often handle minor issues with customers. This is no doubt a good thing, both for the client and the contact center. But it also means that the larger, more complex problems are still going to need to be addressed by your staff. This gives them a higher level of responsibility than ever, .
April 18th, 2017|Workforce Management|0 Comments

How Drones Are Being Used in Public Safety

Search and rescue missions can be dangerous and difficult, and every second counts. Despite the best efforts of public service professionals who work hard to save lives, there are places and situations that are can put their lives in as much danger as the victims they’re trying to reach. So what tools can these public service agencies bring into play to help them.
April 13th, 2017|Workforce Management|0 Comments
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