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Protecting Your Organization from Cyber Crime

These days, the most dangerous threat to businesses and organizations won't be seen walking through your door. Instead, it will breach your organization’s walls through your network, coming in over your wifi - and you may not even find out about it until months or years later. Unlike physical security threats, which don't change much over time, cyber threats evolve.
November 10th, 2016|Workforce Management|0 Comments

5 Steps to a Successful Rollout of New Software

Rolling out new software like a workforce management suite or a workforce optimization suite is an exciting, yet challenging experience. As a leader in your organization, it’s up to you to make sure your workforce actually reaps the many benefits that this software offers - better productivity, easier communication, and increased efficiency among others. But as any.
November 7th, 2016|Workforce Management|0 Comments

Proactive Customer Service For The Contact Center

In today’s world, it’s no longer good enough to only provide reactive customer service. You can’t just wait for a problem to arise and then react to it when a customer complains. Many people look at this as the contact center’s main job—dealing with problems as they arise. But that’s not a good strategy for retaining customers and bringing in new revenue. What .
November 3rd, 2016|Workforce Management|0 Comments

Infographic: How Monitoring Your Contact Center KPIs Can Lead You to Better Customer Service

Please feel free to post this infographic on your site. Click on the code below to copy and paste it to your site. By kovacorp.com/ Please feel free to post this infographic on your site. Click on the code below to copy and paste it to your site. By kovacorp.com/.
November 2nd, 2016|Workforce Management|0 Comments
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