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8 Ways To Cope With Less-Than-Happy Contact Center Customers

Everyone gets them. They’re difficult to serve, and your best customer service program bounces off them like a rubber ball. When they’re through with your contact center team members, morale can be in the basement. Irate customers are a fact of life for contact center employees. And while every solid call center should have clear customer service goals and a good.
April 28th, 2014|Workforce Management|1 Comment

Tips For A Less Stressful Contact Center Workday

Working the long hours of a contact center job can often be stressful, especially when people are constantly calling you to solve their problems. This stress can grow exponentially when the calls keep coming in without any time to relax and take a breather. Here are several tips that contact center team members can use before, during and after a tough day to ensure they.
April 24th, 2014|Workforce Management|0 Comments

Congress Authorizes National Center for Campus Public Safety

Instances of violence on the campuses of U.S. colleges and universities are on the rise. Many institutions of higher learning have attempted to meet what has become a growing concern by crafting internal policies and procedures. While these policies are an important part of the attempt to stem violence and make colleges safer, the results are often piecemeal with little.
April 21st, 2014|Public Safety, Security|0 Comments

Awards Highlight The Critical Importance Of 911 Service

9-1-1 is a bedrock of American civil society. Without the support of state and local authorities, coupled with the tireless and at times daunting service of 9-1-1 operators, many men and women would not be alive today. In a world that is apt to take any service for granted and to marginalize the importance of emergency first response, the wakeup call is usually dialing.
April 17th, 2014|Public Safety, Security, Workforce Management|0 Comments

Celebrating National Public Safety Telecommunicators Week

You might not know it, but the week of April 13-19 is National Public Safety Telecommunicators Week, an opportunity to remember those who serve our communities in a vital capacity. Public safety is everyone’s concern. Whether on the job, at school, at home, or on the road, when an emergency happens, having a lifeline to help can mean the difference between life and.
April 15th, 2014|Public Safety|0 Comments

Tips to Share During 9-1-1 Education Month

April is 9-1-1 Education Month, and so to participate in this month’s efforts to educate our nation’s youth and adults about the importance of 9-1-1 service, and what to do in an emergency, we here at KOVA have assembled a list of tips to share with our readers about what to do when calling 9-1-1. We hope that this list will not only serve as a refresher course for .
April 10th, 2014|Public Safety, Security|0 Comments

April is 9-1-1 Education Month

Part of educating our young about how to be good citizens is teaching them the critical lesson of how to be safe – and in the event of an emergency that threatens their safety, how to get help immediately. Teaching children early and thoroughly that 9-1-1 is not a toy, but a way to keep themselves and others safe, is a priority in today’s society. It was with this.
April 3rd, 2014|Public Safety, Security|0 Comments
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